Questions People Ask When They Sell Mobile Phones
General information
Which phones can I recycle?
We recycle phones from all the major manufactures, you can sell iPhone handsets and nokia phones, you can sell blackberry devices, phones from Samsung, Sony Ericsson and Motorola, if you're not sure, check our brands page.
Who is MCM?
MCM is the preferred recycle partner of Gamma Business Communications. MCM provides a free web based mobile phone recycling service, giving the general public a great price for their old phones. Please note that your phone sale order will be placed with MCM and not with Gamma Business Communications. Any queries relating to your order should be directed to contactus@mobilecashmate.com
Who can use the phone recycling service?
Anyone who owns a mobile phone, is over the age of 18 and living in the UK Mainland or Northern Ireland.
I'm under the age of 18, can I recycle my phone for cash?
You can still recycle your phone for cash but you must obtain prior permission from your parents / guardians. We will not accept responsibility where you have not been given authorisation before selling to us and we are unable to return your phone in this case.
What happens to my old phone?
The aim is to put old phones back into good use. Often these go to developing countries where second hand phones are in demand, giving low cost access to much needed mobile communication.
How long do I have to send my phone to you?
The offer price quoted on our website is valid for 10 days. We will send you a FREEPOST pack so don't delay sending your phone. If you don't send your phone within the 10 day period the price will expire which means that you will need to do the process all over again :(
I haven't received my FREEPOST posting pack?
Your FREEPOST pack will be sent out by 1st class post within 24 hours of receiving your sale transaction. If you haven't received your pack within 5 working days then please email contactus@mobilecashmate.com
Please consider that if you place your order after 4pm on a Friday night, a pack will not be posted out to you until the following Monday.
Selling a phone
How do I sell my phone?
Our website is really easy to use. Simply choose your phone, get a price and enter your details.
What happens after I have sold my phone on your website?
MCM will email you an order confirmation and will post out a FREEPOST pack within 24 hours so that you can send your phone to us.
I have more than one phone, what do I do?
You can send up to five phones in the FREEPOST bag provided by us. If they don't fit, you can pack them into a padded envelope of your choice, just fix the FREEPOST label as issued by us onto your package and put it in the post.
Six or more phones qualify for a courier collection (T&C's apply dependent upon the value). Upon completion of your sale, we will send you a courier pack with details of how to arrange your collection.
What if I don't know my phone's history or suspect that it may have been stolen?
We use a system called CheckMEND to check a phone's history / status. We do this by checking the IMEI number. This tells us if a phone has been blocked with a UK network, whether an insurance claim has been previously made or if the phone has been reported as stolen.
You may want to carry out a check yourself to view your phone's history. To do so, just visit www.checkmend.com
IMPORTANT INFORMATION: If we receive a phone which fails the CheckMEND assessment, we will not process the phone for payment. We will dispose of the phone with no payment due to you.
Are all phones accepted for recycling?
Yes, however, the cash offer we make will depend on the model of phone and whether it works or not. Further information on the condition of phones can be found in our terms and conditions. We do not accept fake or counterfeit phones. Phones which have been manufactured to look like the original product is a breach of Copyrght and these will be disposed of with no payment due to you.
My phone isn't listed?
It is probably that your phone is too old and so unfortunately we cannot offer you any cash but we can still recycle it to ensure that it is given a "green" home. Please still send your phone by posting it to: FREEPOST RSGX-XUYU-GCTB, MobileCashMate, Units 8-9 Long Acre Trading Estate, Aston, Birmingham, B7 5JD. Use a padded envelope, send it for free and we will recycle it on your behalf.
You have not offered any cash for my phone?
It is probably because your phone is too old but we can still give it a "green home" and recycle it. Follow the 3 step process on our website and we will send you a FREEPOST pack.
My phone doesn't switch on, can I still sell it?
We do offer cash for non working phones but the price will depend upon the condition and age of the phone. Use the website search to estimate the value of your phone and send it in. If unsure, you can check your phone's condition against our criteria listed in our terms and conditions.
My phone has a smashed screen, can I still sell it?
We do offer cash for non working phones but the price will depend upon the condition and age of the phone. Use the website search to estimate the value of your phone and send it in. If unsure, you can check your phone's condition against our criteria listed in our terms and conditions.
I've sent my phone and now I'm being offered a different price?
Upon receipt of your phone, MCM will carry out an inspection to make sure that it meets the Phone Condition Criteria as listed in our terms and conditions. We will send you a revised offer price if your phone doesn't meet this criteria. You have 7 days to accept or reject the revised offer but if we don't receive any communication from you within this time, your phone will be automatically processed and you will be paid at the revised offer price. If you reject the offer, your phone will be sent back to you.
Sending your phone
What should I send?
Please only send your phone and original battery. We don't need the accessories, SIM card or memory cards.
What if I've sent my SIM card?
Unfortunately we are unable to return SIM cards and we cannot accept liability for any calls made before or after you have sent your SIM card. It is your responsibility to ensure that SIM cards are removed before sending your phone as we will not be held liable for any airtime and call charges. SIM and data cards are destroyed upon receipt.
I don't have the battery?
You can still sell and send your phone to us but it may affect the offer price. We will notify you of any revised offer price upon receipt of your phone.
What is FREEPOST?
We use FREEPOST to receive your phones. This means that MCM covers the cost of postage. FREEPOST items are not insured unless you post your package at the Post Office and ask for a proof of posting. FREEPOST items with a proof of posting are insured up to £41.
Is it safe to post my phone(s)?
Unfortunately MCM cannot be responsible for phones lost or damaged in the postal system. We therefore recommend that you take advice from your local Post Office and consider using either the Special or Recorded Delivery services or at least obtain proof of postage when using our FREEPOST service.
What if my phone gets damaged in transit?
Unfortunately, MCM cannot be responsible for any damage in transit. We cannot make guarantees that your phone will not get damaged in transit and we therefore recommend that you provide additional packaging in order to reduce the risk of potential damage in transit. Phones damaged in transit will affect the price we offer you.
Can I get extra insurance cover when posting phones to you?
If you send your phone by using our FREEPOST pack, post it at your local Post Office and ask for a proof of posting receipt, you will then be insured up to £41. If you want extra insurance cover, this is available but you will need to take advice from your local Post Office and this service will incur extra cost, to be paid by yourself. For phones worth more than £41 MCM recommends using either Special Delivery or Signed-for Recorded Delivery Services. Details of these are:
- Signed-for Recorded Delivery costs around £2.50 and Special Delivery costs around £5.70
- Royal mail's cover for loss or damage is £41 for Signed-for Recorded and up to £500 for Special Delivery
What if I change my mind and do not want to sell my phone to you?
If you change your mind before you post your phone to us then the transaction will be cancelled free of charge. In order for us to cancel our offer, we would appreciate email notification that you have decided not to send your phone to us. Please email contactus@mobilecashmate.com
I'm sorry but we are unable to return your phone where you have changed your mind after posting your phone to us.
Details to help you
What about my personal information stored on the phone?
Please remove all personal data from your phone before sending it to us. MCM are not responsible for loss of personal data and other items of a personal nature, such as games, photos or messages. Please see our full terms and conditions.
I've requested a courier collection for 6 or more phones and the courier has not collected?
Please email contactus@mobilecashmate.com quoting your unique reference number.
Can I change my payment method?
As long as you contact us before the payment process has started, yes we can change the payment method.
It's been 7 days and I haven't received my payment?
In the unlikely event that you have not received your payment, please email contactus@mobilecashmate.com quoting your unique reference number.